Privacy Policy
This Privacy Policy sets out how we, Horsham BID Ltd, obtain, store and use your personal information.
By using our website, https://www.yourhorsham.com, you agree to the use and treatment of your personal information in accordance with this Privacy Policy.
How we collect or obtain personal information about you
We collect personal information when you provide it to us:
- when you fill in a form on our website
- when you contact us by phone, email or in writing
- when you use post or react to our social media channels
- when you order goods or services from us
Where permitted by law we may also receive information about you from third parties such as affiliates, business partners, credit and fraud checking services as well as third parties with whom we have had no prior contact.
How we collect anonymous information about your behaviour
We indirectly collect anonymous information about you to get a general idea of how our website is performing, this information is not linked directly to you but third party services outside of our control may use this to profile your activities and provide relevant advertising in other platforms. This may occur at any time while you are browsing our website.
Cookies
Cookies are small packets of information stored on your device used to keep a record of your history while using a particular website. This could be used to tailor page content to your past behaviour, to keep hold of information that lets us know if you’ve logged in, or to let us know what items you’ve added to a shopping cart. The cookies under our control are only visible to you and to our website.
While you are free to disable cookies on your browser, doing so may impact the functionality of this and other websites you visit and as such is not recommended.
Third Party Cookies
We use other services to help us to deliver our website, and they may also store cookies on your device to display personalised content or to gather statistics while you are visiting our website. We’ll list those in detail and give a brief overview of why and how we use them below.
Contact Forms
Information you submit to us on a contact form will be sent by email to our staff, and will remain stored on the website or within backups for a maximum of 60 days just in case the email doesn’t get to us. If we intend to retain information for marketing purposes we’ll ask you first and give details on the form.
User submitted Comments & Reviews
You can submit comments on our content if you want to. Normal visitors will be able to read anything that you post, and the name under which you have submitted the comment. You may use a pseudonym if you prefer to remain anonymous. We may ask for your email address to verify but we will never make this public.
Third-Party Services we may share data with
Third Party Analysis Tools
We use the following third party services to track and monitor visitor flows and behaviour.
Google Analytics
Google analytics provides us with detailed web statistics and real time monitoring to help us measure the performance of our website. Google makes a point to only share non-personally identifiable information with their partners. Google’s privacy policy is available in full at https://www.google.com/policies/privacy/
Google Tag Manager
Google Tag Manager provides us with detailed web statistics to help us improve website performance, conversion tracking and remarketing. Read more at https://support.google.com/tagmanager/answer/9323295?hl=en and see Google’s full privacy policy at https://policies.google.com/privacy?hl=en-US
Hotjar
We use functionality from HotJar to understand how visitors use our site. For details on HotJars privacy policy please visit https://www.hotjar.com/legal/policies/privacy
Facebook Pixel
Facebook Pixel is a piece of code placed on our website which helps us to track the performance of social media advertising from Facebook. You can review facebook’s privacy policy at https://www.facebook.com/privacy/explanation
Social Media Services
Some pages of our web site may connect with the following social media services. These may use third party cookies to connect with your own account to provide personalised content.
We use functionality from Facebook to display personalised content, or to allow you to share content with your friends. We do not have any direct access to information relating to your facebook account. For detail on Facebook’s privacy policy please visit https://www.facebook.com/privacy/explanation
We use functionality from Twitter to display personalised content or to allow you to share content with your followers. We do not have any direct access to personal information relating to your Twitter account. For detail on Twitter’s privacy policy please visit https://twitter.com/en/privacy
YouTube
YouTube provides embedded video content within the site and may record anonymous information about your visit. Google’s privacy policy is available in full at https://www.google.com/policies/privacy/
We use functionality from Instagram to display personalised content, or to allow you to share content with your friends. We do not have any direct access to information relating to your Instagram account. For detail on Instagram’s privacy policy please visit https://help.instagram.com/519522125107875?helpref=page_content
We use features from LinkedIn to help display content and allow you to share our jobs or content online. We do not have any direct access to information relating to your LinkedIn account but this will allow you to share content and engage with your network. For full details on LinkedIn’s privacy policy please visit https://www.linkedin.com/legal/privacy-policy
Advertising and Marketing Services
We use the following services to help us to direct traffic towards our site or to display relevant personalised advertising on our site.
Google Adwords
We display advertising supplied by the Google AdWords system on our site and/or use Google AdWords to drive visitors to our site. We may make use of information from this to track the success of our advertising campaigns. Google’s privacy policy is available in full at https://www.google.com/policies/privacy/
Email Communication Services
We use the following third party services to send email, so they will indirectly have access to a portion of your activity and some of your personal details. Once an email leaves systems we use directly, it may be routed through any number of others systems.
MailGun
Mailgun provides a means for our web site to send email to staff and visitors, as such information will be passed through their services. Email content is retained for logging purposes for a short time. Mailgun’s privacy policy can be reviewed in full at https://www.mailgun.com/privacy-policy
Our Details
Our company name is Horsham BID Ltd and we operate from Management Office, 12 Swan Walk, Horsham, England, RH12 1HQ. You can contact us directly via this web site, via email at rachel@yourhorsham.com.
Questions or Complaints
You can contact our data controller in writing by sending correspondence to our operating address listed above directing your message to Rachel Noel at rachel@yourhorsham.com.
If you have any questions about this privacy policy, please contact the data controller.